Plans & billing
Payments & invoices
If a payment doesn't go through, you won't lose access straight away; we'll ask you to update your card first. Your invoices and receipts are always available from the Billing page.
If a payment fails
Cards expire and payments occasionally bounce; it happens. When a payment can't be processed, we don't cut off your access right away. Here's what to expect:
We let you know
You'll see a notice on your Billing page and receive an email letting you know the payment didn't go through.
Your access stays on
For now, your subscription stays active. We retry the payment automatically over the following days, so often there's nothing for you to do.
Update your payment method
To resolve it yourself, select Update payment method on the notice (or Update billing details from the Manage subscription card) to open the secure payment portal and add a working card.
What happens if it's never paid
Access is only suspended if the payment ultimately can't be collected and the subscription is canceled or marked unpaid. Updating your card before then keeps everything running normally.
Invoices & receipts
Your full invoice history is on the Billing page. Each invoice shows its date, amount and status (for example Paid or Open), and links to a secure, Stripe-hosted page where you can view the full invoice and download a PDF for your records.
- Every payment generates an invoice you can open from the Billing page.
- Older invoices load on demand: select Load more to keep going back through your history.
- Invoices show your company details and VAT ID if you added them.
- You'll also receive a receipt by email each time a payment succeeds.
Need to change your billing details?
Update your payment method, company name, address and VAT ID with Update billing details on the Billing page. New invoices will use the updated details.